Refund Policy

1. Overview

Course Miracles ("we," "us," "our") provides educational programming courses to students in Spain and internationally. This Refund Policy outlines the conditions, procedures, and timelines under which refunds may be requested and processed for our educational services.

We are committed to transparency and fairness in all refund matters. This policy complies with Spanish consumer protection laws, European Union regulations, and the advertising policies of platforms including Google Ads and Quora Ads.

2. Right of Withdrawal (EU Consumer Law)

Under EU Directive 2011/83/EU on consumer rights, consumers within the European Union have the right to withdraw from distance contracts within 14 days without giving any reason. This withdrawal period expires 14 days from the day of contract conclusion (course enrollment).

2.1 Exercise of Withdrawal Right

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by making an unequivocal statement. You may use the contact information provided at the end of this policy or submit your withdrawal request through our contact form.

Your withdrawal statement should include:

• Your full name
• Enrollment email address
• Course name and enrollment date
• Clear statement of your intention to withdraw

2.2 Exception to Withdrawal Right

The right of withdrawal does not apply if you have expressly requested that the provision of digital content begin during the withdrawal period and you have acknowledged that you thereby lose your right of withdrawal. When enrolling in our courses, you will be given the option to waive your withdrawal right to gain immediate access to course materials.

If you do not waive this right, course access will begin after the 14-day withdrawal period expires.

3. Refund Eligibility Conditions

3.1 Standard Refund Period

Beyond the EU statutory withdrawal period, students may request refunds under the following conditions:

• Within 14 Days of Enrollment: Full refund (100%) if no course materials have been accessed and the statutory withdrawal right has not been waived.
• Days 15-30 After Enrollment: Partial refund (50%) may be considered if less than 25% of course content has been accessed and progress can be documented.
• After 30 Days: Refunds are generally not provided except in exceptional circumstances as outlined in Section 3.3.

3.2 Non-Refundable Scenarios

Refunds will not be provided in the following circumstances:

• More than 25% of course materials have been accessed or downloaded
• Course completion certificates have been issued
• The course has been completed
• More than 30 days have passed since enrollment (except for exceptional circumstances)
• Violation of our Terms & Conditions has occurred
• The student has shared, distributed, or otherwise misused course materials
• Technical issues on the student's end that prevent course access (we will work to resolve such issues)

3.3 Exceptional Circumstances

We may consider refunds beyond standard timelines in documented exceptional circumstances including:

• Serious illness or medical emergencies (medical documentation required)
• Bereavement (death certificate or documentation may be requested)
• Military deployment or relocation
• Technical issues on our platform preventing reasonable course access (despite our good-faith efforts to resolve)
• Course content significantly misrepresented or failing to meet described standards

Each exceptional circumstance request is evaluated individually. Documentation supporting the claim must be provided.

4. Refund Request Procedure

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Send a refund request email to: [email protected]
2. Include in your email:
   • Full name and enrollment email address
   • Course name and enrollment date
   • Reason for refund request
   • Original payment method and transaction details if available
   • Any supporting documentation (if claiming exceptional circumstances)
3. Our team will acknowledge receipt of your request within 3 business days
4. We will review your request and respond with a decision within 7-10 business days

4.2 Review Process

All refund requests are reviewed individually based on:

• Time elapsed since enrollment
• Percentage of course materials accessed
• Circumstances provided for the refund request
• Supporting documentation
• Compliance with our Terms & Conditions
• Historical account activity and previous refund requests

4.3 Decision Communication

Once your refund request has been reviewed, we will communicate our decision via email to the address associated with your enrollment. If approved, we will provide:

• Confirmation of refund approval
• Refund amount (full or partial)
• Expected processing timeline
• Refund method

If your request is denied, we will provide a clear explanation of the reasons based on this policy.

5. Refund Processing

5.1 Processing Timeline

Once a refund is approved:

• Refunds are processed within 10-14 business days from approval date
• Refunds are issued to the original payment method used for enrollment
• Additional time may be required for your bank or payment provider to reflect the refund in your account (typically 3-10 business days)

5.2 Payment Method Considerations

Credit/Debit Card Payments: Refunds are credited to the original card used for payment. If the card has expired or been canceled, please contact your bank for assistance in receiving the refund.

PayPal Payments: Refunds are returned to the original PayPal account.

Bank Transfer Payments: Refunds are processed via bank transfer to the original account. Additional banking information may be requested to facilitate the refund.

5.3 Administrative Fees

In cases of partial refunds, a reasonable administrative fee of up to 10% of the course price may be deducted to cover processing costs and platform expenses. This fee will be clearly communicated when the refund is approved.

Administrative fees do not apply to refunds processed under the EU statutory withdrawal right within 14 days.

6. Course Access After Refund

Upon approval and processing of a refund:

• Your access to course materials will be immediately revoked
• Any downloaded materials must be deleted and may not be retained or distributed
• Completion certificates (if any were issued) are voided and must not be used
• You agree not to access, retain, copy, or distribute any course materials following refund

7. Partial Course Completions

For students who have completed a portion of a course and request a refund:

• Refund amounts are prorated based on the percentage of course content not yet accessed
• We review access logs, assignment submissions, and progress indicators to determine usage
• Partial refunds are calculated as: (Unaccessed Content Percentage × Course Price) - Administrative Fee
• Minimum refund thresholds may apply (typically no refunds if more than 75% of content has been accessed)

8. Group Enrollment and Corporate Refunds

Special refund considerations apply to group or corporate enrollments:

• Group enrollments are subject to separate agreements which may have modified refund terms
• Individual student refunds within a group enrollment must be coordinated through the group administrator
• Corporate training agreements may include customized refund provisions
• Contact our corporate training team at [email protected] for group-specific refund inquiries

9. Technical Issues and Refunds

9.1 Platform-Related Issues

If you experience technical difficulties accessing course materials due to issues with our platform:

• Contact our support team immediately at [email protected]
• We will work diligently to resolve technical issues within a reasonable timeframe
• If we cannot resolve the issue within 14 days, you may be eligible for a full refund
• Temporary platform maintenance or brief outages do not constitute grounds for refund

9.2 Student-Side Technical Issues

Technical issues on the student's side (incompatible devices, insufficient internet bandwidth, outdated software) are not grounds for refund. We provide:

• Clear technical requirements before enrollment
• Technical support to help optimize your learning environment
• Reasonable accommodations when possible

10. Course Content Changes

We reserve the right to update, modify, or improve course content to maintain quality and relevance. Content updates are not grounds for refund unless:

• The core curriculum fundamentally changes after your enrollment in a way that significantly alters the course description
• Promised features or modules are removed without suitable replacement
• Content quality substantially decreases

Minor updates, corrections, and improvements to enhance learning do not qualify for refunds.

11. Promotional and Discounted Enrollments

Courses purchased at promotional prices or with discount codes are subject to this same refund policy. Refunds for discounted enrollments are calculated based on the price actually paid, not the regular course price.

Promotional offers may include specific terms that modify refund eligibility. Such terms will be clearly disclosed at the time of purchase.

12. Free Trial and Preview Content

Where we offer free trial periods or preview content:

• Free access does not constitute enrollment and is not subject to refund policy
• Conversion from free trial to paid enrollment begins the refund eligibility periods described in this policy
• We encourage thorough evaluation of preview content before enrolling

13. Advertising Compliance

This refund policy complies with advertising standards required by:

• Google Ads Policy: We provide clear, accessible refund information to all prospective students. We do not make misleading claims about refund availability or processes.
• Quora Ads Policy: Our refund terms are transparent and fairly administered. We do not use refund policies as deceptive marketing tactics.
• Spanish Consumer Law: This policy respects Spanish consumer protection regulations including Royal Legislative Decree 1/2007.
• EU Consumer Rights Directive: We fully comply with EU Directive 2011/83/EU regarding distance contracts and consumer rights.

14. Dispute Resolution

If you disagree with a refund decision:

1. Contact us at [email protected] with "Refund Dispute" in the subject line
2. Provide detailed explanation of your disagreement and any additional supporting information
3. Our management team will conduct a secondary review within 10 business days
4. You will receive a final decision in writing

14.1 Alternative Dispute Resolution

If you remain unsatisfied after our internal review process, you may pursue:

• Consumer Arbitration: Contact Spanish consumer arbitration services (Junta Arbitral de Consumo)
• European ODR Platform: EU residents can use the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
• Legal Action: You retain all rights under Spanish and EU law to pursue legal remedies

15. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Not affect enrollments completed before the change (prior policy terms apply)
• Be communicated to enrolled students via email when changes substantially affect their rights

We encourage you to review this policy periodically. Continued use of our services after policy changes constitutes acceptance of the modified terms.

16. No Guaranteed Results

In accordance with our commitment to honest advertising:

• We do not guarantee employment outcomes as a result of course completion
• We do not guarantee specific income levels or career advancement
• Course completion demonstrates skill development but does not ensure professional success
• Inability to achieve specific career or financial goals is not grounds for refund

Our courses provide education and skill development. Individual results vary based on prior experience, effort, practice time, and numerous factors outside our control.

17. Contact Information for Refund Requests

For all refund-related inquiries and requests:

Email: [email protected] (Subject: "Refund Request")
Phone: +34 766 056 098 (Monday-Friday, 9:00-17:00 CET)
Mail: Course Miracles
C. Mayor Alta, 1A
19209 Quer, Guadalajara
Spain

When contacting us, please include your full name, enrollment email, and course name to help us process your request efficiently.

18. Governing Law

This Refund Policy is governed by Spanish law and EU regulations. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Guadalajara, Spain, without prejudice to consumer protection laws that may provide for jurisdiction in the consumer's place of residence.

19. Severability

If any provision of this Refund Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

20. Acknowledgment

By enrolling in Course Miracles programs, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand the conditions under which refunds are available and the procedures for requesting refunds.

If you have questions about this policy before enrolling, please contact us at [email protected]. We are happy to clarify any aspects of our refund procedures.